FAQ

Frequently Asked Questions about Doona Car Seat

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How do I contact Doona Customer Support?

Please contact Doona Customer Support by submitting a ticket at https://support.happykidssmartparents.com/home

How long can I use the Doona Car Seat for?

Doona Car Seat is suitable to use for babies from 4 lbs. up to 35 lbs. and 32 inches. If one of these limits is reached, please discontinue use of the Doona Car Seat.

Is Doona Car Seat certified for use in the US and Canada?

Doona Car Seat is only certified for use in the US. It is not certified for use in Canada.

Can Doona Car Seat be shipped to Canada or internationally?

Since Doona Car Seat being sold in the US is only certified for the US market, the authorized dealers in the US are not allowed to ship it to Canada or to other international markets. Since there are different regional car seat safety regulations, there may be different versions of Doona Car Seat being sold in your area. We strongly recommend that you buy the version that is certified for where your primary residence is.

Where can I buy the Doona Car Seat?

Doona Car Seat is only sold by authorized specialty dealers located around the US. Please visit our store locator for authorized dealer information. Doona Car Seat is not allowed to be sold on third party sites like Amazon or Ebay. We are aware that there are some parties selling it on these sites. These products may not be suitable to use in the US and may not be US certified. Please be advised that all third party website purchases will void your warranty.

Can I use my Doona on an airplane?

Doona Car Seat is aircraft certified. You will only need the car seat to secure your Doona to the seat. The base is not needed. Please read the instruction manual carefully and follow all the instructions. Since different airlines have different seat widths please check with your preferred carrier and make sure that Doona will fit the seat onboard before purchasing a ticket for your baby. We also recommend that you remove the canopy clips when traveling on an airline carrier to avoid breakage.

How long should I use the Infant Insert and Head Support for?

Infant Insert is for use approximately between 4 and 11 lbs. It is meant to help position the newborn properly in the carseat. Please read the instruction manual for further instructions.
Side Impact Protection Head Support stays in the Car Seat even after the Infant Insert is removed. Please use the straps behind the Head Support to secure it around the harness.

Infant Insert and the Head Rest are made of Bamboo material which is naturally anti-bacterial.

How do I replace my Doona Car Seat after an accident?

NHTSA recommends that car seats be replaced following a moderate or severe crash in order to ensure a continued high level of crash protection for child passengers. Car seats do not automatically need to be replaced following a minor crash. A minor crash is one in which ALL of the following apply: The vehicle was able to be driven away from the crash site; the vehicle door nearest the car seat was not damaged; none of the passengers in the vehicle sustained any injuries in the crash; if the vehicle has air bags, the air bags did not deploy during the crash; and there is no visible damage to the car seat. If you do need to replace your car seat, your Auto insurance company will reimburse you.

Does Doona Car seat come with a warranty?

Doona Car Seat comes with 24 months manufacturers warranty to the original owner of the car seat after the date of purchase provided that it was purchased from an authorized dealer in the US. Doona is not allowed to be sold on Amazon or  3rd party sites alike and purchase from these sites will void warranty.

Where is the Doona Car Seat manufactured?

The Doona Car Seat is manufactured in China

Can the LATCH Base be installed in the middle seat of my vehicle?

Doona LATCH base can be installed in a vehicle middle seating position with vehicle seat belt only.

How do I install Doona on a short seat?

The rule of thumb is that 80% of the car seat base (at the absolute minimum) must be on the seat to be properly secured. If more than 20% of the car seat base is hanging over the edge of the seat, it will not be secure.  It is also important that the front seat does not push up against the car seat.  We recommend getting a Certified Car Seat Technician in your area to determine whether the Doona can be secured safely in your vehicle.

Does Doona come with Side Impact Protection?

Doona has a 3-layer Side-Impact Protection: Legs, EPS Foam and Memory Foam Head Rest.

  1. Front Legs’ unique Honey-Comp construction is designed to absorb energy during side impact.
  2. EPS foam is wrapped completely under the Textile Set which absorbs the energy during impact.
  3. Side Impact Protection Head Rest that has memory foam on the sides. Memory foam offers comfort by molding to the shape of the head. Memory foam resists at the time of impact to offer added layer of side impact protection.

When Doona is installed in the car, where should the Doona handle be positioned?

Doona handle  acts as  Anti-Rebound Bar which protects the baby in an accident. It must be pivoted towards back seat of the car. Please read your instruction manual for proper installation. 

Does Doona have an aircraft certified child restraint system?

child restraint system certification

Are the Doona strap covers required?

The strap covers are recommended but are not mandatory. They can be removed. If proper fitting of the harness over baby’ s shoulders as well as the chest clip can be achieved, they should be used. If not, they should be removed.

What is the best way to wash the Doona seat textile?

Machine wash when necessary in cold water, on delicate cycle, with mild detergent. We recommend washing the textile set in a garment bag to avoid pilling. Hang dry. Spot clean your seat textile as needed with a soft cloth, soap and warm water.

Can the Infant Insert and Head Rest be washed?

Yes, they can. Hand wash when necessary in cold water with mild detergent. Hang dry. Spot clean your Infant Insert and Head Rest as needed with a soft cloth, soap and warm water.

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